1. The Booking Contract

These terms form the contract between the person making the booking and Lakeside Retreats Ltd trading as Cleveleymere Lakeside Lodges, referred to in these terms as “Cleveleymere”, “we”, “us” or “our”.

The person who makes the reservation is the “lead guest”. The lead guest must be at least 18 years old and has authority to make the booking on behalf of everyone included in it.

The booking becomes binding when we issue a booking confirmation and successfully receive the payment due at the time of booking.

The lead guest is responsible for:

• all payments due under the booking;
• the accuracy of the information supplied to us;
• ensuring every member of the party complies with these terms;
• the behaviour of all guests and permitted dogs connected with the booking; and
• any damage, loss or additional cost caused by the party.

You must check the confirmation promptly and notify us immediately if any information is incorrect. We are not responsible for errors resulting from inaccurate or incomplete information supplied by you.

The terms applying to a reservation are those accepted when the booking is made. Any later amendment to these terms will not retrospectively change an existing booking unless agreed with you or required by law.

2. Prices, Deposits and Balance Payments

2.1 Prices

The price shown in your booking confirmation is based on the lodge, dates, number of guests, number of dogs, rate type and extras selected when the reservation was made.

Any additional guest, dog, extra, service or amendment requested after booking may increase the price. We may correct an obvious pricing or system error before accepting a booking. If an obvious error is discovered after confirmation, we will contact you promptly and may give you the option to pay the correct price or cancel for a refund of payments received.

2.2 Standard payment schedule

Unless different payment terms are displayed before booking:

• a non-refundable deposit equal to 25% of the total booking price is payable when the booking is made;
• the remaining 75% is due 30 days before arrival; and
• where a booking is made 30 days or fewer before arrival, the full booking price is payable immediately.

2.3 Promotional and special rates

Certain promotional, advance-purchase, short-break or late-availability rates may require a larger deposit or full payment when booking and may carry different amendment or cancellation conditions. The conditions displayed during booking and recorded in the confirmation will apply to that reservation.

We reserve the right to alter, amend, suspend or discontinue any offer, promotion, discount, promotional code or special rate at any time without prior written notice. This will not normally affect a qualifying booking already confirmed under that offer, unless the offer was applied incorrectly, the booking does not meet the eligibility conditions or the discount has been misused.

2.4 Returning guest offer

Any returning guest discount is available only to the lead booker named on the previous qualifying stay.

To qualify:

• the new booking must be made in the same lead guest name;
• the same email address used for the previous booking must be used again;
• the new stay must begin within 12 months of the previous booking’s arrival date;
• the booking must meet any minimum-stay and excluded-date conditions shown with the offer; and
• the booking must otherwise comply with the promotional conditions in force when it is made.

The promotional code itself may be generic, but eligibility is personal to the previous lead booker. It must not be shared with or used by friends, family members, other guests from a group booking or anyone else who was not the lead booker on the previous stay.

Eligibility may be checked manually. Where a returning guest discount has been applied to an ineligible booking, used outside the qualifying period or used with different lead guest details, we may remove the discount, recalculate the booking at the applicable standard rate and collect the resulting balance from the payment method associated with the booking.

2.5 Automatic balance collection

By making a booking and providing a payment card, you authorise us and our payment service provider to retain a secure token associated with that payment method and to collect the outstanding balance on or after its due date.

We do not receive or store the complete card number or card security code. Full payment credentials are processed and held by our payment service provider.

You are responsible for ensuring that a valid payment method remains available until every amount connected with the booking has been settled.

2.6 Failed or overdue payments

If a payment is declined or cannot be collected, we may request an alternative payment method. If the amount remains unpaid after the deadline given in our notice, we may cancel the reservation and apply the cancellation terms in force on that date. Cancellation for non-payment does not remove liability for an amount that has already become due.

2.7 Payment authority

You authorise us to use the secure payment token associated with the booking to collect:

• the deposit or initial booking payment;
• the outstanding accommodation balance;
• extras, upgrades and amendments requested or accepted by you;
• cancellation, curtailment and no-show charges payable under these terms;
• additional guest, dog or occupancy charges;
• late departure charges;
• damage, loss, missing-item and additional-cleaning charges; and
• other amounts properly due under the booking contract.

2.8 Gift vouchers

Cleveleymere gift vouchers may be purchased for a monetary value and used towards eligible future lodge bookings made with Cleveleymere Lakeside Lodges.

Gift vouchers are valid for 12 months from the date of purchase unless a different expiry date is expressly stated on the voucher. Vouchers must be redeemed before the expiry date shown on the voucher.

Gift vouchers are subject to availability, seasonal pricing, minimum-stay rules and the booking terms and conditions applying to the reservation made using the voucher. A gift voucher does not guarantee availability for any particular lodge, date, rate, stay length or seasonal period.

Where the value of a booking is higher than the voucher value, the remaining balance must be paid by the guest. Where the value of a booking is lower than the voucher value, no cash change or refund will be given for any unused balance.

Gift vouchers cannot be exchanged for cash, refunded after purchase or used to purchase further gift vouchers.

Gift vouchers are normally delivered by email. The purchaser is responsible for providing the correct recipient details at the time of purchase. We are not responsible where a voucher is sent to, accessed by or used by the wrong person because incorrect recipient details were supplied.

To redeem a gift voucher, the voucher code must be quoted when booking by phone or entered at the online checkout where online redemption is available.

3. 24-Hour Booking Grace Period

We voluntarily provide a 24-hour grace period for qualifying bookings made directly with Cleveleymere.

You may cancel a qualifying booking within 24 hours after the booking confirmation is issued, provided the scheduled arrival date is at least seven clear days after we receive the cancellation request.

A grace-period cancellation must:

• be received by us within the 24-hour period;
• be submitted in writing by email;
• be sent from the email address recorded against the booking; and
• identify the booking reference and lead guest.

Where these conditions are met, payments received will be returned to the original payment method less a £10 cancellation administration charge. This is a booking cancellation charge and applies regardless of the payment method used.

The grace period does not apply where:

• the arrival date is fewer than seven clear days away when cancellation is requested;
• the reservation has already been amended or transferred;
• the rate was expressly stated before booking to be excluded from the grace period;
• the stay has already begun; or
• the booking was made through an online travel agent or another third party.

During the 24-hour grace period, you may instead request an amendment under section 5. Amendments remain subject to availability, the £10 amendment administration charge and any increase in the revised booking price.

The £10 cancellation administration charge applies only to a qualifying cancellation made within the 24-hour grace period. After that period expires, the standard cancellation conditions apply.

4. Cancellation by the Guest

4.1 How to cancel

A cancellation must be made in writing by email from the email address recorded against the booking. It takes effect when received by us. We will issue a cancellation confirmation, which should be retained.

4.2 Standard cancellation charges

Where you paid more than the amount required at the time of booking and cancel more than 30 clear days before arrival, any amount paid above the applicable cancellation charge will be returned.

4.3 Resale of cancelled dates and discretionary booking credit

We may place cancelled accommodation back on sale, but we do not guarantee that it will be rebooked or sold for the same price.

If none of the cancelled accommodation is rebooked, the cancellation charge shown above remains payable and no booking credit will be due.

If some or all of the cancelled accommodation is rebooked, we may offer the lead guest a non-cash booking credit after the original departure date. Any credit will be based on the amount recovered from the replacement booking after taking account of:

• any nights that remain unsold;
• any reduction in the replacement selling price;
• payment-processing costs and booking-platform commission;
• non-recoverable extras or services;
• reasonable administration and resale costs; and
• other direct losses caused by the cancellation.

A booking credit is not automatic and will only arise where confirmed by us in writing. Unless our written offer states otherwise, an accepted credit:

• is non-transferable and cannot be exchanged for cash;
• may be used once against a new booking made directly with Cleveleymere;
• must be used for a stay completed within 12 months of the original arrival date;
• is subject to availability and the prices and conditions applying to the new booking;
• requires payment of any amount by which the new booking exceeds the credit; and
• does not produce a refund where the new booking costs less than the available credit.

Acceptance of a booking credit constitutes settlement of the amount covered by that credit.

4.4 Illness and personal circumstances

Illness, bereavement, pregnancy, travel disruption, vehicle breakdown, changes to work or annual leave, adverse weather affecting your journey and other personal circumstances do not remove your responsibility to pay the applicable cancellation charge.

We strongly recommend that all guests obtain suitable UK holiday insurance covering cancellation, illness, curtailment, travel disruption, personal possessions and other foreseeable risks.

4.5 No-show and curtailment

If you do not arrive, arrive too late to use all or part of the booking, or leave before the scheduled departure date, no refund is due for unused accommodation, facilities, activities or extras.

4.6 Third-party bookings

Reservations made through an online travel agent, booking platform or other third party are also subject to that provider’s booking and cancellation process. Any cancellation or amendment must be made through the channel through which the reservation was booked unless we confirm otherwise in writing.

5. Amendments and Transfers

5.1 Guest-requested amendments

Requests to change the booking dates, lodge, number or allocation of guests, number of dogs, rate, stay duration or other material booking details are subject to availability and our written acceptance.

A £10 amendment administration charge applies to each accepted guest-requested material amendment. Where several booking details are changed together and confirmed as one amendment, only one £10 charge will normally apply.

The amendment charge does not apply where we are correcting an error made by us or where we choose not to charge for a minor administrative correction, such as correcting a spelling, telephone number or email address.

Any increase in the price of the amended booking must be paid. If the revised booking costs less than the original booking, the difference will not be refunded or credited.

Unless we confirm otherwise in writing:

• the amended booking must retain the same rate type;
• the replacement stay must begin within 12 months of the original arrival date;
• the original payment and cancellation conditions continue to apply;
• any amount already non-refundable remains non-refundable; and
• the amendment is not confirmed until we have issued written confirmation and received all amounts due.

A request to shorten a stay, reduce occupancy, remove extras or change to a lower-priced lodge does not create an automatic right to a refund or credit.

5.2 Changes requested within 30 days of arrival

We may decline any amendment requested 30 days or fewer before arrival. Where we accept a change, the original booking price remains payable unless we expressly agree otherwise in writing, together with the £10 amendment administration charge and any increase in the revised booking price.

5.3 Transfer of a booking

A booking may not be sold, advertised, assigned or transferred to another person without our prior written permission. We may require identification and updated contact and payment information before approving a change of lead guest.

6. Overdue Payments and Debt Recovery

We may attempt to collect any amount due under the booking contract from the secure payment token associated with the reservation.

If payment is declined or cannot be collected, we may contact the lead guest and request payment by another method.

Unless a different deadline is stated in our notice:

• an initial payment reminder may be issued when the payment becomes overdue;
• a further reminder may be issued if the payment remains outstanding after seven days; and
• a final reminder may be issued if the payment remains outstanding after 14 days.

If payment remains outstanding, we may send a formal letter of claim, refer the account to a debt-recovery provider or commence court proceedings after completing any procedure required before a claim is issued.

The lead guest remains responsible for:

• the unpaid contractual amount;
• applicable court fees;
• interest awarded or permitted by law; and
• recovery and enforcement costs that are legally recoverable.

Referral for recovery or legal action does not prevent us from attempting to collect the outstanding amount from the authorised payment method.

7. Cancellation or Changes by Us

We may make reasonable changes where necessary for safety, maintenance, operational or legal reasons. Where a material change affects your stay, we will contact you as soon as reasonably practicable.

If we are unable to provide the booked lodge, we may offer another suitable lodge, revised dates or another reasonable arrangement.

If we cancel the booking and cannot provide the contracted accommodation or an alternative accepted by you, we will return payments received for accommodation and services that cannot be provided.

We may cancel or terminate a booking without refund where the lead guest or party:

• fails to make payment when due;
• supplies materially false or misleading information;
• breaches these terms;
• creates a serious safety, security, nuisance or welfare risk;
• acts unlawfully, abusively or threateningly; or
• uses the lodge or site for an unauthorised purpose.

8. Events Outside Our Control

We are not responsible for failure or delay caused by circumstances outside our reasonable control. These may include fire, flood, storm, severe weather, damage to the property, utility interruption, infectious disease, epidemic or pandemic, government action, legal restrictions, civil disorder, terrorism, industrial action or failure of essential suppliers.

Where reasonably possible, we may offer alternative accommodation, revised dates or another suitable arrangement.

If we cancel because we cannot provide the contracted accommodation, payments relating to accommodation or services that cannot be provided will be returned. We are not responsible for travel costs, alternative accommodation, loss of earnings, inconvenience or indirect or consequential losses resulting from the event or cancellation.

9. Arrival, Identity and Departure

8.1 Check-in

Check-in is from 3:00pm. Access to the site or lodge before that time is not guaranteed. During busy periods there may be a short wait while final checks are completed.

If you expect to arrive after 5:00pm, you must contact us in advance so that self-check-in instructions can be issued where available.

8.2 Identification

We may require the lead guest or another member of the party to provide suitable proof of identity. We may refuse entry where identity, occupancy or booking details cannot be reasonably verified.

8.3 Check-out

Check-out is by 10:00am unless a later time has been purchased or confirmed in writing. The lodge and all facilities must be vacated and keys returned by the agreed departure time.

Unauthorised late departure may result in a charge reflecting the additional staffing, cleaning disruption, loss and accommodation costs caused, up to one additional night’s accommodation price.

10. Registered Guests and Occupancy

Only guests recorded on the reservation may enter or use the lodge and private guest facilities. Day visitors are not permitted unless expressly authorised by management in writing.

The number and allocation of guests must not exceed the occupancy stated in the booking confirmation or the maximum capacity of the lodge.

Occupancy may be checked as part of normal site management. Undeclared guests may be charged at £30 per person, per night for the full duration of the stay. Serious or repeated unauthorised occupancy may result in termination of the booking without refund.

Parties, events, commercial activity, filming, photography for commercial use and group gatherings are not permitted without our prior written approval.

11. Guest Conduct and Site Rules

Guests must not:

• act in a threatening, abusive, discriminatory or aggressive manner;
• cause unreasonable noise, disturbance, nuisance or disruption;
• engage in unlawful activity or possess illegal substances;
• create a health, safety, fire, security or environmental risk;
• bring dangerous, hazardous or prohibited materials onto the site;
• use candles, open flames or unauthorised heating equipment inside a lodge;
• tamper with smoke alarms, fire equipment, life-saving equipment or safety devices;
• damage, remove or misuse our property, wildlife, plants, equipment or facilities;
• use our internet service to access, distribute or download unlawful material;
• charge an electric vehicle from a lodge, external socket or adaptor;
• prevent authorised staff or contractors from accessing a lodge when reasonably required;
• store goods, equipment or materials that may damage the lodge or create a safety risk; or
• use the accommodation for any purpose other than an ordinary private holiday stay.

We may enter a lodge at a reasonable time to carry out safety checks, maintenance, housekeeping, hot-tub testing, emergency work or investigation of a suspected breach. In an emergency, immediate access may be required.

Where conduct presents a serious risk or materially breaches these terms, we may require the responsible person or the entire party to leave immediately. No refund will be given where a stay is terminated because of the guest’s breach.

We may decline future reservations or refuse entry to a person who has previously committed a serious or repeated breach of these terms, whether or not a later reservation is made using the same name.

12. Quiet Policy

Cleveleymere is a peaceful lakeside retreat. Quiet hours begin at 10:00pm. Loud music, shouting, disruptive gatherings and other unreasonable noise are not permitted after that time.

Guests must follow reasonable instructions from management or security concerning noise, safety and behaviour. Serious or repeated breaches may result in termination of the stay without refund.

13. General Safety

Cleveleymere includes natural water, wildlife, uneven ground, steps, balconies, decking, glass doors, paths and outdoor areas that may become wet or slippery. Guests must take sensible precautions and follow all displayed notices and reasonable safety instructions.

On arrival, guests should:

• familiarise themselves with the lodge layout and available exit routes;
• identify the location of smoke alarms, fire extinguishers and the fire blanket;
• read the emergency and safety information provided in the lodge;
• note that the main first-aid box is held at reception;
• take particular care around glass patio doors, steps, balconies, decking and walkways; and
• report any safety concern, defect or damaged equipment immediately.

Safety equipment must not be moved, obstructed, disabled or used other than for its intended purpose.

14. Children and Supervision

The site includes a large natural lake, river, streams, ponds, steep drops, steps, balconies, decking and uneven ground. Children and vulnerable guests must be supervised by a responsible adult at all times.

Play equipment may only be used by children within the displayed age and safety limits. Parents and guardians remain responsible for deciding whether an activity or area is suitable for a child in their care.

15. Lake, Fishing and Watercraft

13.1 No swimming

Swimming or entering the lake is strictly prohibited. The lake is an active natural fishery and may contain hooks, line, weeds, wildlife, uneven depths and other hidden hazards.

Guests must not swim or fish in the adjacent river.

13.2 Life jackets

A correctly fitted life jacket must be worn at all times by every person using a boat, kayak, pedalo or other watercraft.

13.3 Watercraft rules

• Appropriate secure footwear must be worn. Wellington boots must not be worn on watercraft.
• Watercraft must not be used after dusk or during darkness.
• Watercraft must not be used during high winds, heavy rain, thunderstorms or other unsafe conditions.
• Watercraft must not be used while under the influence of alcohol, drugs or medication that may impair judgement.
• The displayed occupancy and weight limit must never be exceeded.
• Children must be supervised by a responsible adult.
• Safety equipment, including life rings positioned around the lake and lodge decking areas, must not be moved, damaged or used improperly.
• The maximum occupancy displayed for each watercraft must never be exceeded.
• Management instructions concerning lake closure or watercraft use must be followed immediately.

13.4 Fishing

Fishing is subject to site rules, safe practice and any restrictions communicated by management. Guests are responsible for their own fishing equipment and must remove all hooks, lines, bait, litter and tackle safely.

16. Hot Tubs

A hot tub is for the sole use of the registered guests staying in the lodge to which it is allocated. It must not be used by visitors or guests staying in another lodge.

Guests must:

• shower before use;
• remove make-up, sunscreen, fake tan, insect repellent and oil-based products;
• wear clean swimwear;
• follow the displayed safety and occupancy instructions;
• supervise children at all times and comply with any age restrictions;
• replace the cover correctly after use;
• use storm straps whenever instructed or where fitted;
• not sit, stand or place objects on the cover;
• not add soaps, oils, bath products, chemicals, food or drink to the water;
• not tamper with controls, filters, dosing equipment or safety devices; and
• report any fault, contamination or damage immediately.

Our team may test and service hot tubs during a stay. Temporary closure may be required for safety, treatment or water-quality reasons.

Where misuse or contamination requires draining, specialist cleaning, refilling, repair or extended closure, the lead guest is responsible for the reasonable cost incurred. Damage to a cover, lifter, straps or associated equipment will be charged at the reasonable repair or replacement cost.

If a hot tub is unavailable because of a fault not caused by the guest, our liability is limited to a credit or refund of up to £20 for each complete day during which the hot tub cannot be used.

17. BBQs, Fire Pits and Fire Safety

• BBQs are for charcoal use only and must not be used as fire pits.
• Fire pits must remain in their designated position and must never be placed on decking.
• Only suitable dry kiln-dried logs may be used in a fire pit.
• Branches, twigs, treated timber, rubbish and other site materials must not be burned.
• Fires and BBQs must never be left unattended and must be fully extinguished after use.
• Use may be prohibited during high winds, dry conditions or other periods of elevated fire risk.
• Candles and other open flames are not permitted inside any lodge.

Any concern involving fire safety, alarms, electrical equipment or gas appliances must be reported immediately.

18. Dogs

Dogs are accepted only in accommodation expressly designated as dog friendly and only where they have been added to the booking.

Unless we agree otherwise in writing, a maximum of two small or medium, well-behaved dogs is permitted in an eligible lodge. The charge is £15 per dog, per night.

Dogs must:

• be kept on a lead throughout the Cleveleymere grounds;
• remain under control at all times;
• never be left unattended in a lodge, vehicle or elsewhere on site;
• not be permitted on beds, sofas or other furniture;
• not enter or swim in the lake;
• not cause excessive noise, damage, danger or nuisance; and
• be cleaned and dried before entering a lodge when wet or muddy.

Dog waste must be picked up immediately and disposed of correctly. Failure to remove dog waste may result in a £100 site-cleaning charge.

You must bring suitable bedding, towels and, where appropriate, a crate. The lead guest is responsible for damage, contamination, flea treatment and additional cleaning caused by a dog.

A dog found in non-dog-friendly accommodation may be required to leave immediately. A minimum £100 specialist cleaning charge will apply, together with any higher reasonable cost caused by cleaning, treatment, damage or loss of use.

We may require a dog to be removed from the site if it is dangerous, persistently disruptive, uncontrolled or causing distress to guests, staff, animals or wildlife.

The owner remains responsible for the care, supervision, welfare and security of their dog and for assessing whether the grounds and facilities are suitable for it.

19. Smoking and Vaping

Smoking is strictly prohibited inside every lodge, cabin and enclosed building. Smoking is also prohibited on all watercraft.

Smoking outside is permitted only where it can be done safely and at least 1.5 metres away from lodges, decking, fuel, vegetation and other combustible materials. Cigarette ends and ash must be disposed of safely.

Where smoking has taken place inside accommodation, a minimum £100 additional-cleaning charge will apply, together with any higher reasonable cost of specialist cleaning, deodorising, repair or loss of use.

E-cigarettes must not be left charging unattended. Vaping may be prohibited inside a lodge where it causes damage, activates alarms or creates a nuisance.

20. Vehicles, Parking and Electric Vehicle Charging

Parking is provided for registered guests, subject to available spaces and site directions. Vehicles and possessions are left at the owner’s risk. Vehicles must be locked and must not obstruct roads, emergency access, lodges or other guests.

Parking on grass is prohibited unless expressly directed by a member of staff.

Electric vehicles must not be charged from any lodge socket, external socket, extension lead, adaptor or portable charging device. Unauthorised charging may result in a £50 breach and safety charge, together with the cost of electricity, inspection, damage or other loss caused.

21. Damage, Loss and Additional Charges

The lodge, contents, grounds, facilities and equipment must be left in substantially the same condition in which they were provided, allowing for ordinary use and reasonable wear and tear.

Damage, breakage, loss, significant spillage, contamination or equipment failure must be reported promptly.

The lead guest is responsible for the reasonable cost arising from:

• damage caused deliberately, negligently or through breach of these terms;
• missing items, keys or equipment;
• damage caused by a guest, child or dog;
• cleaning beyond that reasonably expected following an ordinary stay;
• smoking, unauthorised dogs or unauthorised occupancy;
• misuse of hot tubs, boats, fire equipment, safety equipment or other facilities;
• blocked drains, contamination or staining caused by misuse;
• contractor call-outs, collection, delivery, repair or replacement; and
• direct loss of use caused by the damage or breach.

Charges may include cleaning, treatment, repair, replacement, contractor attendance, collection, delivery and directly resulting loss of use. Replacement charges may take account of the age and condition of an item where appropriate.

We may inspect the accommodation and use photographs, video, staff reports, supplier quotations, invoices and other records to establish a charge.

You authorise us to collect properly established charges from the secure payment token associated with the booking. Where the final cost is not immediately known, we may collect a reasonable documented amount and adjust it when the actual cost is confirmed.

22. Guest Property and Lost Items

Guests are responsible for securing the lodge, vehicles and personal property. We are not responsible for loss, theft or damage to personal belongings unless directly caused by our negligence.

Lost property should be reported promptly. We may charge reasonable postage, packaging and administration costs for returning an item.

Ordinary unclaimed property may be disposed of or donated after 28 days. Perishable, unhygienic, hazardous or low-value items may be disposed of sooner. We may securely destroy documents or items containing personal or financial information.

23. Facilities, Activities and Availability

Facilities, activities, equipment and services are subject to availability, weather, maintenance, safety requirements and seasonal operation.

Photographs and descriptions are provided to give a reasonable representation of the accommodation and site. Furnishings, décor, planting, water levels, views and equipment may change without materially altering the accommodation provided.

Bikes may be available for a daily charge and are subject to availability. Pre-booking is recommended. A selection of helmets may be available, and separate bike-hire and safety conditions apply.

Other facilities, activities and equipment may also carry separate operating, hire or safety conditions communicated during booking or before use.

24. Problems During the Stay and Complaints

Any housekeeping, maintenance, safety or service problem must be reported as soon as reasonably possible during the stay so that we have an opportunity to investigate and put matters right.

Contact reception on 01524 793644. A complaint that remains unresolved should be submitted in writing within 14 days after departure, with the booking reference and relevant details.

A guest who leaves without giving us a reasonable opportunity to inspect and address a reported problem may reduce our ability to investigate it or provide an appropriate remedy.

25. Accessibility and Special Requirements

Guests should discuss mobility, access, medical or other important requirements with us before booking. We will provide available information and help identify a suitable lodge, but guests remain responsible for deciding whether the accommodation and natural grounds meet their needs.

The site includes natural and uneven terrain, gradients, steps, decking, water edges and changing outdoor conditions.

26. Communications and Privacy

Booking communications may be sent by email, SMS or telephone using the details supplied to us. You must ensure that those details remain accurate and monitor them before arrival.

Calls may be recorded for quality, training, security and dispute-resolution purposes. Personal information is handled in accordance with our privacy policy.

27. Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or negligence. We are not responsible for loss or damage that is not foreseeable, is caused by the guest, arises from a breach of these terms, or results from circumstances outside our reasonable control.

We are not responsible for business losses because accommodation is supplied for private leisure use only.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

28. General Terms

26.1 Enforcement and waiver

If we do not immediately enforce a term, this does not prevent us from enforcing it later. A concession made on one occasion does not require us to make the same concession again.

26.2 Severability

If any provision is found to be invalid or unenforceable, it will be removed or limited to the minimum extent necessary. The remaining provisions will continue to apply.

26.3 Third-party rights

No person other than the lead guest and Cleveleymere has a right to enforce this contract, although every member of the party remains required to comply with it.

26.4 Law and jurisdiction

These terms and the booking contract are governed by the law of England and Wales. Proceedings may be brought in the courts that have jurisdiction under applicable law.

29. Contact Details