Terms and Conditions

We want to make sure you have thoroughly enjoyable stay, so, if there is anything you need to know, please don't hesitate to ask all the staff we are here to help.

The Booking Contract

Once we receive your deposit, you enter into a binding contract with our company, which includes you being subject to our cancellation, curtailment or no show charges as listed further below.

It is now your responsibility to check the confirmation letter/email to see that our details about your party & their needs are correct, please inform us immediately if you find any details on the confirmation letter that are not correct.

Calls may be recorded for monitoring and training purposes.

The company shall not be liable for any failure to provide accommodation contracted for hereunder in the event of it’s being prevented from doing so as a result of fire, storm, acts of God, civil disturbance, riot, industrial action or any other cause beyond its control or closure by order of the Government. In this instance deposits/payments received will only be transferred to an alternate date.

BBQ & Fire Pits

Ensure complementary fire pits are used on the designated fire pits ONLY around the lake. Under no circumstances should you light/build a fire on the BBQ’s at your lodge. Do not use any faculties under the influence of alcohol or immediately after eating a meal.

If you have any concerns about the safety of the property, equipment or facilities, please contact our reception immediately.

Cancellation Policy

Should you need to cancel or change your booking in any way please advise us immediately. You may be asked to put this in writing.

For cancellations made any time - the non-refundable deposit of 50% of the total booking fee will be claimed.

For cancellations made within 30 days prior to arrival - 100% of the total booking fee will be claimed.

Children

We pride ourselves on providing a relaxing and enjoyable stay for families of all ages but please ensure children are kept supervised at all times.

Please be aware that Cleveleymere has a 24 acre lake, large river, streams & ponds. Needless to say, there are inherent dangers, particularly for children.

We would strongly advise guests to take care and sensible precautions when using the facilities & grounds.

Please ensure only children use the play areas up to the age of 12 years old & are supervised at all times.

General Information/Damage/Theft From Our Bedrooms

CCTV is recording within the site 24 hrs a day.

Guests whose behaviour becomes aggressive or abusive to other guests or staff will be ejected from the site immediately without a refund and will be blacklisted.

Guest/s who cause damage or steal items from our bedrooms will be made to pay the full replacement cost. Our team know exactly what stock is in our lodges & we carefully check every departure for theft of our towels, glasses, tea trays, bedding & general room accessories.

General Safety

Cleveleymere takes the safety of its guests very seriously. Therefore we ask that guests who stay in our properties take a few moments to think about their safety at the lodge.

In particular: Please take a few moments to; Check the layout of the holiday lodge, so that in an emergency you can get out quickly and easily. Check the locations of the fire extinguishers and fire blanket & contact numbers. Check the location of the first aid box (in the main reception). Look out for the glass patio doors, steps, balconies & walkways which can be slippery. Look out for any steep drops in the areas and ensure that children are supervised at all times.

Mountain Bikes

Bikes are provided free of charge for our guests. Once settled, make your way to the bike hut and choose a bike that fits your size. We advise you to keep your chosen bike(s) for the duration of your stay, you can even park them next to your cabin for convenience. Helmets are supplied for the Mountain bikes and must be used at all times. Do not take the mountain bikes off site.

No Smoking

Smoking in our cabins and lodges is strictly prohibited. In the event that you, or a member of your party are found to have smoked inside a cabin or lodge a £100 deep clean find will be charged and you may be ejected from the site. In such cases, no refunds will be given and managements decision is final.

Smoking outdoors is permitted however please ensure you are at least 1.5 meters away from the cabin/lodge and at least 1.5 metres away from combustible items such as the decking. Please be responsible with your ash and cigarette butts as these are a hazard for our animals & wildlife.

Registered Guests Only

We have a strict Guests booked in the lodges only policy, sorry no day visitors are allowed in any circumstance. (We want to maintain safety and privacy for all our guests & animals) The members of your party and the allocation of guests in each accommodation unit must remain the same for the whole of your stay. The maximum number of guests booked in each accommodation type must not be exceeded.

Satisfaction/Complaints

Great effort is made to maintain high standards of furnishing and fittings at Cleveleymere. On the very rare occasion should you experience a shortfall in housekeeping or maintenance, please call our reception on 01524 793644 during your stay so we can minimise any inconvenience, discomfort or dissatisfaction.

E-cigarettes – are okay to use indoors. However, never leave an e-cig charging unattended.

Water Activities

Life jackets are compulsory & must be worn at all times on any watercraft. Under no circumstance wear wellingtons on any watercraft.

Life safety rings are available and are clearly visible in the deck area of each lodge and around the sides of the lake and in prominent positions.

Do not swim in the lake. Do not swim or fish in the nearby river. Ensure only 4 Guests or 2 adults 3 children use the boats at one time. Do not use boats at dusk or night.

We want you to have a safe and happy holiday at Cleveleymere.

A few minutes to follow some simple precautions could make the difference between a holiday enjoyed and a holiday spoiled.

We will do everything we can to help those in your party with special requirements by recommending lodges that are suitable - just let us know at the time of booking.

Therefore, we would strongly advise you to discuss any particular needs that you may have with our sales staff prior to booking.

If you are unsure about access around the lodge and grounds please read our access statement Facilities are being up dated all the time and are subject to change.

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