Covid-19 Information

The safety and health of our valued guests, staff and our small Family business is of paramount importance.  


We believe there is no better place you can enjoy a relaxing break with lots of FREE, outdoor activities whilst adhering to social distance.

Coronavirus Guarantee

Covers you against;

  1. Government reimplementing a full UK Lockdown or a localised travel ban (not just advisory) in our area or yours
  2. You are unable to travel due to sickness related to Coronavirus
  3. Cleveleymere is forced to close due to Coronavirus

In such events we’ll;

  1. Transfer your break to a new date in 2021 or 2022, free of charge
  2. If you don’t know your new dates, we will credit your guest account with any deposits made which you can use against a future break (within 13 months from original arrival date), again free of charge
  3. Cancel your booking and receive a Gift Voucher equal to the deposit amount paid to redeem against a future stay to be taken within 13 months from the original arrival date.

Terms & Conditions;

  1. Bookings must be placed direct with us either by phone or on our website
  2. Free cancellation / date transfer under our coronavirus guarantee is available 3 days – 28 days prior to arrival. If you cancel outside this window there will be a charge in-ine with our terms of booking. 

Safety First

  • Please adhere to current social distancing measures at all times, even where there are no signs or barriers.
  • We have increased cleaning and disinfecting frequency throughout the site, paying attention to high-touch items.
  • Please use the hand sanitiser stations where available.
  • In preparation for your visit an enhanced cleaning and sanitising process will have taken place in your room creating your ‘Safe Haven’
  • All linen and towels are washed at temperatures above 60°C for optimal disinfection.
  • All cleaning and disinfection chemicals and materials used meet Covid-19 disinfection requirements.
  • Some unessential high touch items have been removed from rooms to minimise contact and risk.

Stay up to date

The Lake House,
Cleveley Bank Lake,

T. 01524793644 E.

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