Terms & Conditions
The Booking Contract
Introduction
These are the terms and conditions that apply when you reserve a lodge at Cleveleymere Lakeside Lodges
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
Deposit & Cancellation Policy
A credit or debit card is required to secure your reservation with a non-refundable deposit, as listed below, at the time of booking.
DEPOSITS:
LODGE RATE, RETURN GUEST DISCOUNT RATE, 4 NIGHTS FOR 3 RATE, 3 NIGHTS FOR 2 RATE, 7 NIGHT SAVER RATE – requires 25% deposit at time of booking, remaining balance due 30 days prior to arrival.
LAZY SUNDAY RATE – requires full payment at time of booking.
Once we receive your deposit, you enter into a binding contract with our company, which includes you being subject to our cancellation, curtailment or no-show charges as listed in section 2 further below.
It is now your responsibility to check the confirmation letter/email to see that our details about your party & their needs are correct, please inform us immediately if you find any details on the confirmation letter that are not correct. We will not be liable for any delay, rate increases or non-performance if you provide us with incorrect information.
Failure to settle your balance by your due date will be deemed as breach of contract and in such circumstances, we reserve the right cancel your reservation without refund.
The company shall not be liable for any failure to provide accommodation contracted for hereunder in the event of it’s being prevented from doing so as a result of fire, storm, acts of God, civil disturbance, riot, industrial action or any other cause beyond its control or closure by order of the Government. In this instance deposits/payments received will only be transferred to an alternate date within 12 months of original arrival date. No cash refund will be given,
Cancellation Policy
Should you need to cancel or change your booking in any way please advise us immediately in writing via email and only from the same email address that is associated with your booking.
Lodge Rate, Return Guest Discount, 3 Nights For 2, 7 Night Saver Rate:
Bookings on the above rate plans which are cancelled before midnight UK time thirty days prior to the arrival date, will forfeit the 25% deposit and incur no further charges.
If you have chosen to pay for your booking in full instead of paying the 25% deposit a refund of 75% will be issued back to the card from which payment was made.
(e.g. For a stay arriving on 31st of the month, you can cancel until 11.59pm UK time on the 1st of that month).
If you cancel your reservation within the cancellation period, within thirty days prior to arrival, no refund will be issued and the balance of 75%, if not already paid, will be charged.
Advance Saver Rate, 50% OFF 5 night rate, Lazy Sunday Rate:
Bookings on our Advance Saver Rate, 50% Off 5 night rate and/or Lazy Sunday Rate which are cancelled at any time will forfeit all deposits paid.
Such cancellation charges are to compensate Cleveleymere Lakeside Lodges for the late cancellation and is not for any service. A cancellation email will be sent and should be retained as proof of cancellation.
Grace Period
Within 24 hours of reserving your stay and with at least 7 days’ notice prior to your arrival date: You can cancel your booking free of charge or amend your booking provided that;
(i) The amended booking is on a like for like basis (same rate type, same number of occupants, same lodge and the same stay duration);
(ii) The first night of the amended booking is to occur within 6 months of the date you were first due to arrive (subject to availability);
(iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;
(v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.
Holiday Insurance
We strongly recommend you take out some form of holiday insurance to protect you, which should include Cancellation, Curtailment, No Show, Theft, Loss and Damage.
Calls may be recorded for monitoring and training purposes.
BBQ & Fire Pits
Ensure fire-pit kits are used on the designated fire pits ONLY.
Firepits provided in garden areas must not be moved and must never be placed on lodge deckings.
Under no circumstances should you light/build a fire on the BBQ’s at your lodge or any other location which is not a designated fire-pit. BBQs are strictly for charcoal use only.
Fire pits may only be constructed using dry kiln logs. You must not use twigs or branches from surrounding trees.
Please ensure all fires are fully extinguished before leaving them unattended.
If you have any concerns about the safety of the property, equipment or facilities, please contact our reception immediately.
Children
We pride ourselves on providing a relaxing and enjoyable stay for families of all ages but please ensure children are kept supervised at all times.
Please be aware that Cleveleymere has a 24 acre lake, large river, streams & ponds. Needless to say, there are inherent dangers, particularly for children.
We would strongly advise guests to take care and sensible precautions when using the facilities & grounds.
Please ensure only children use the play areas up to the age of 12 years old.
Dogs
Dogs must be kept on-lead at all times whilst outside within our grounds. Please ensure you pick up any foul or face a fine of £100. Dogs must never be left unattended at any time. By accepting our terms you agree to pay for any damages caused to our property. Please ensure you bring a suitable dog bed, preferably a crate. Never let any dogs on any furniture. Dogs are not permitted to swim in the lake but they can swim in the river adjacent to us and there is a nice walk across the road where you can walk off-leash.
Arrival & Departure
Check-in time is from 3pm. Entry to the site will not be granted to any part of the site until 3pm so it is advised that you do not arrive earlier. Please note that during some of our busiest periods, there may be a wait at check-in.
If you think you’re likely to arrive after 5pm, please let your us know in advance so that we can send you our self-check in instructions by email.
Guests may be asked to provide proof of identity and nationality upon check-in. Acceptable forms of identification are: a passport, driving licence, ID card.
Check-out time is at 10am. Lodges must be vacated by 10am on the day of departure. Failure to leave your lodge by this time may result in a late check-out charge of up to one night’s additional accommodation charge.
Hot Tubs
Where hot tubs are provided they for the sole use of the residents staying in the lodge which has a hot tub. They must not be used by other members of a party or group who are staying in other lodges. If we have reason to believe that the hot tubs are being used by additional guests who are not staying in that lodge we reserve the right to turn off the hot tub and forbid it from being used for the duration of your stay. Our hot tubs are on a regular cleaning schedule. However, overuse or abuse may cause the water to turn cloudy. Shower before use to remove any make-up, sun-screen, insect repellent or any other oil-based products. Only clean swimwear may be worn in the tub as the chemicals in the water will remove the coloured dye causing them to leech into the water and become cloudy. To rectify such issues may deny you the use of the tub for at least 24-hours.
Our team monitor tubs daily. We will arrange a time that is convenient for you so that we can check the status of your hot tub. On rare occasions, you may not be able to use the tub for a short time after it has been serviced. We apologize for this inconvenience, but it is necessary to keep the tubs sanitized.
In the event of a hot tub being out of service: we will offer a credit note OR cash refund up to but not exceeding the value of £20.00 per full day that you are unable to use the hot tub.
Our Expectations Of You (And Your Group)
You must not:
- be threatening or abusive to any of our team before, during or after your stay;
- smoke anywhere inside any lodges. Smoking on inside our lodges will result in a £100 fine;
- engage in any unlawful activity during your stay at Cleveleymere (e.g. taking an illegal substances);
- cause any health and safety hazard to any of our team members or any of our guests;
- bring any potentially dangerous or hazardous materials or equipment onto our premises;
- use any electrical vehicle car chargers
- use candles
- tamper with any fire alarms or emergency equipment;
- utilise our lodges to store items (personal or otherwise) which could in the sole opinion of Cleveleymere Lakeside Lodges cause damage to the room, or be a risk to the health and safety of staff or property;
- prevent management, housekeeping and/or maintenance staff from access to your lodge(s) as and when required by management;
- remove, damage or destroy any Cleveleymere Lakeside Lodges property;
- use any of the technology provided Cleveleymere to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any staff.
If you or your group cause damage or loss of any kind to the Lodge, facilities, activity equipment or other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Cleveleymere on demand the amount required to make good or remedy such damage or loss and you authorise Cleveleymere to charge the card held on file for any such damages or losses.
You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Lodge for sale either on its own or as part of a combined offer. Cleveleymere Lakeside Lodges will not honour any reservations made in this way and does not accept any liability for doing so.
If you or your group cause damage to the Lodge, facilities, activity equipment or other guests or their property, or otherwise breach any of these terms and conditions, we reserve the right to:
- cancel your reservation with immediate effect and (if appropriate) eject you from the premises;
- restrict access to the premises;
- remove your items from the lodge and premises, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;
- retain all sums paid by you and/or charge you the full amount of your reservation; and/or
- refuse future reservations from you and/or refuse you entry or accommodation.
Cleveleymere Lakeside Lodges will not be liable for any refund or compensation in such circumstances.
Cleveleymere Lakeside Lodges reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
General Safety
Cleveleymere takes the safety of its guests very seriously. Therefore, we ask that guests who stay in our properties take a few moments to think about their safety at the lodge.
In particular, please take a few moments to;
- Familiarise yourself with the layout of the holiday lodge, so that in an emergency you can exit to safety quickly and easily.
- Check the locations of the fire extinguishers and fire blanket & emergency contact numbers.
- Check the location of the first aid box (in the main reception).
- Look out for the glass patio doors, steps, balconies & walkways which can be slippery.
- Look out for any steep drops in the areas and ensure that children are supervised at all times.
Bike Rentals
Bikes can be rented at Cleveleymere for a daily fee and are subject to availability. Due to limited availability we recommend that this activity is prebooked this before arrival to avoid disappointment. A selection of helmets are also available. Additional rental terms of hire apply. Which can be viewed on our website during the booking process.
No Smoking
Smoking in our cabins and lodges is strictly prohibited and we operate a zero tolerance policy for those who have been found to have smoked inside a cabin or lodge. In the event that you, or a member of your party are found to have smoked inside a cabin or lodge a £100 deep clean find will be charged and you may be ejected from the site. In such cases, no refunds will be given and management’s decision is final.
Smoking outdoors is permitted however please ensure you are at least 1.5 meters away from the cabin/lodge and at least 1.5 metres away from combustible items such as the decking. Smoking is strictly prohibited on any water craft.
Please be responsible with your ash and cigarette butts as these are a hazard for our animals & wildlife. E-cigarettes – are permitted to use indoors. However, never leave an e-cigaratte charging unattended.
Parking
Parking is provided free of charge for staying residents. Please ensure vehicles are parked responsibly and that your vehicle is securely locked. Never leave any valuables inside the vehicle. Cleveleymere accepts no responsibility or liability for any damages or theft to vehicles. Please do not park on the grass.
Electric Vehicles: we do not currently have charging stations for electric vehicles. There are charging points at the local service station which is within a 5 minute drive from us. The use of adapters or portable car chargers of any kind are not permitted at any time. A £50 fine will be charged to the card on file should we find this rule has been disregarded.
Registered Guests Only
We have a strict Guests booked in the lodges only policy, sorry no day visitors are allowed in any circumstance. (We want to maintain safety and privacy for all our guests & animals)
The members of your party and the allocation of guests in each accommodation unit must remain the same for the whole of your stay. The maximum number of guests booked in each accommodation type must not be exceeded.
Satisfaction/Complaints
Great effort is made to maintain high standards of furnishing and fittings at Cleveleymere.
On the very rare occasion should you experience a shortfall in housekeeping or maintenance, please call our reception on 01524 793644 during your stay so we can minimise any inconvenience, discomfort or dissatisfaction.
Indemnity
Guests staying at Cleveleymere take full responsibility for any damage and/or breakages incurred during their stay. Cleveleymere takes no responsibility for any lost or stolen items from accommodation or vehicles and suggests that Guests securely lock their accommodation and/or motor vehicle when unoccupied. No refunds will be issued.
10pm Quiet Policy
For the comfort and convenience of all guests, we ask you to be respectful of your neighbours by adhering to our 10pm quiet policy. We are a relaxing, family-friendly lodge retreat and we want to offer tranquillity and a relaxing escape for all our guests. Whilst we expect you make the most of your time here we also expect common respect. We therefore do not tolerate loud noise or music after 10pm. Unacceptable behaviour and foul language will also not be tolerated – particularly against any other guest, staff, or security member. Guests found contravening these rules may be asked to leave Cleveleymere with immediate effect, without a refund.
Dogs
Dogs are allowed in specified pet friendly accommodation units for a charge of £15 per night. Dogs must be kept on-lead at all times whilst outside within our grounds. Please ensure you pick up any foul or face a fine of £100. Dogs must never be left unattended at any time. Please ensure you bring a suitable dog bed, preferably a crate and a suitable towel to clean wet or muddy dogs. Never let any dogs on any furniture. Dogs are not permitted to swim in the lake. There is a nice walk across the road from us at Scorton picnic site where you can walk off-leash. We accept no responsibility for any loss or injury sustained to your dog. Dogs found to be in non-pet friendly accommodation will require to be removed from the unit and a relevant deep clean charge of £100 must be met by the lead booker following on from this.
Water Activities
Life jackets are compulsory & must be worn at all times on any watercraft.
Appropriate footwear must be worn at all times. Under no circumstances wear wellingtons on any watercraft.
Never use any watercraft when under the influence of alcohol or medication which may impair judgement.
Watercraft should not be used during periods of adverse weather including but not limited to; high winds, heavy rain or thunder & lightning.
Life safety rings are available and are clearly visible in the deck area of each lodge and around the sides of the lake and in prominent positions.
Do not swim in the lake.
Do not swim or fish in the nearby river. Ensure only 4 Guests or 2 adults 3 children use the boats at one time.
Do not use any watercraft at dusk or night.
Severability
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
By accepting these terms & conditions, I/we understand and agree to be bound by these conditions and the Rules of Stay and I authorise Cleveleymere to deduct charges from my card for any unsettled bills, any breakages, damages or missing items incurred by any member of my party.
We want you to have a safe and happy holiday at Cleveleymere.
A few minutes to follow some simple precautions could make the difference between a holiday enjoyed and a holiday spoiled.
We will do everything we can to help those in your party with special requirements by recommending lodges that are suitable – just let us know at the time of booking.
Therefore, we would strongly advise you to discuss any particular needs that you may have with our sales staff prior to booking.
If you are unsure about access around the lodge and grounds please read our access statement Facilities are being up dated all the time and are subject to change.
Stay up to date
Cleveleymere,
The Lake House,
Cleveley Bank Lake,
Lancashire
T. 01524793644 E. sales@cleveleymere.com
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